Policy

Operating hours: 9am – 8pm. should you wish to make a booking before or after operating hours we will do our best to accommodate the request.

Reservations: advance reservation is recommended to secure your preferred date and time. 50% deposit is required at the time of booking. Please alert your therapist on the following contra-indications:

  • High blood pressure or heart condition
  • Recent surgery
  • Muscle, back or joints injuries
  • First trimester of pregnancy
  • Diabetes, epilepsy, broken skin and lesions

Payment: We accept cheques, bank transfers, paypal, cash or Mpesa payment. Mpesa number 0711806363.

Long distance travel: There will be 500+ surcharge for distance exceeding 12kms

Cancellation: 6 hours cancelation notice is required to help us re-schedule your treatment or release to another client.  Advance bookings must be cancelled 24hours prior to booking time or full fee will be charged, this applies to NO SHOW as well. Late cancellation for same day bookings will attract 50% cancellation fee.

Set up: Our therapist will arrive 15minutes prior to scheduled time to set up

Treatment time: Be prepared for your scheduled treatment to avoid reduced treatment time.

Minimum service charge: our minimum treatment booking is at least 1hr massage or a session in the amount of ksh. 3000.

Refusal of services: Emme Spa therapists are trained professionals upholding high ethical standards. Any illicit or sexual advances will result to immediate termination of service. You will be liable for full payment of scheduled service.

Gift Voucher: These vouchers make the ultimate gift of rejuvenation and are perfect for every occasion. They are not refundable and must be presented at the time of treatment. Vouchers are valid for three months from date of issue

Refund policy: Treatment packages are non-refundable. Unused portion of packages are non-transferable or non-exchangeable for another time.

EVENTS POLICY:

Minimum Pax: We require a minimum of 4 guests and ksh.3000 services each. 50% booking fee Will be required to reserve your spa party date. All spa party’s must be booked at least 2 weeks prior to the event day.

Comfort: Emme spa therapists will treat all clients with respect and we expect the same from you.
If for any reason you feel uncomfortable during any spa treatment, please let the therapist know immediately. The choice to chat or not during the treatment – is entirely yours.

Guest arrival: for groups or spa party event make sure your guests arrive on time so they may enjoy the full experience. 100% charge will apply for selected services for No-Show guests on the day of the event.

Change of booking: we understand that things come up and some adjustments need to be made. Any change to your appointment will attract ksh. 500+ service charge and has to be made 24hrs before your appointment. If you miss the 24hrs deadline you can keep the appointment or forfeit 100% of all payment made. When picking a new date it has to be within 30days of original date.

Gift vouchers: if you have a gift vouchers you are using, please indicate this at the time of booking your services. If you don’t you will not be able to use it.

Refusal of services: Any inappropriate behavior while providing spa treatments (including but not limiting to proposal of sexual nature, obscene, threatening language or inappropriate behavior resulting from intoxication) is unacceptable and grounds for us to cancel services.

Disclaimer: Emme Spa product, treatments and services received are intended for complimentary therapeutic effect and not a substitute for medical treatment for any condition. Clients will indemnify and hold harmless Emme Spa. It’s holding company(ies),affiliated, subsidiaries, representatives, agents, staff and suppliers. From and against all liabilities, claims, expenses, damages and losses including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services and products.