Maria Otiso is very passionate about the beauty and wellness industry; she is creative, detailed and result oriented, and has over 15 years’ experience in the spa and luxury hospitality industry. Her love for her job saw her rise through the ranks to become the Group Spa Manager of a leading five-star hotel group in Eastern Africa, the Serena Group of Hotels. While at Serena Group of Hotels, she was responsible for implementing Leading-Spas-of-the-World service standards and quality assurance.
She has diverse experience in spa-related activities, which include pre-opening, recruiting, set-up and operations, and development of treatments. She excels at motivating teams to exceed organizational goals and exceed guest expectations. Her passion for the industry drove her to start Emme Spa-On-The-Go, a mobile spa services venture, which provides quality, convenient and professional spa services, all geared towards a client’s ultimate satisfaction.